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The height of disrespect for people: A UK Healthcare nightmare

The Doctor will SEE you now by DaYDid I came across this lengthy article from The UK’s Daily Mail detailing the nightmarish conditions at Staffordshire Hospital, where it is reported that between 2005...

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Netflix culture and the Core of Operational Excellence

netflix defeats blockbuster by plaidklaus The slideshare below describes the core concepts that define the culture at Netflix.  First released in 2009, it provides insight into what co-founder and CEO...

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Leadership, Culture and the Situation of Marissa Mayer

Marissa Mayer, CEO of Yahoo, sent a shock wave across the internet and the blogosphere last weekend when she announced that Yahoo’s policy of allowing people to work remotely would be ended, and that...

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Stump the chump and the art of accountability

This past Thursday night I delivered a presentation on understanding the 7 Wastes of Lean and how they are manifested in project management.  It was the largest gathering I’ve spoken to yet, and...

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Understanding questions

I came across this post from the Derek Bok Center for Teaching and Learning at Harvard University detailing the different categories of questions:   Some Different Types of Questioning Facilitating...

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Together is Better: Employee Safety and Lean Practices

The safety of employees is among one of the top ranking objectives of most businesses. When an employee becomes injured at work, there are many consequences that can come into play such as loss of a...

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The Easter Egg Hunt and perfectly normal disorganization

Our small town up here in New Hampshire hosted an Easter Egg Hunt and, of course, with a couple hundred children between the ages of 2 and 10 milling about, things went along….well, let’s just say they...

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Delegating by capacity

Why do so many bosses manage according to the principal of “ I do most of the work.  You ‘re just here to catch the overflow?” Delegating is supposed to be about understanding the work flowing through...

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If the student has not learned, the teacher has not taught

As both of the regular readers of this blog know, my wife is an elementary school teacher.  One of the things she struggles with, as do all teacher, is developing a lesson to suit multiple learning...

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Training and Education – What is the correct value for you?

As Continuous Improvement practitioners, it is natural (even a passion) to always seek ways to improve ourselves and the value we drive to our colleagues and the companies for which we work.  During...

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